Services

Pre-sales and after-sales services

Baruffaldi designs and assembles its systems in-house. Individual parts are often made by a network of selected mechanical workshops that are able to guarantee high quality goods with fast delivery.

From the preliminary analysis to after-sales service customers who opt for a new Baruffaldi system or extrusion equipment have the entire technical staff at their disposal. Any request received from a customer is examined in detail before a feasibility study is undertaken to find the solutions that ensure the best compromise between technical, economic and qualitative requirements.

For machines and turnkey systems the initial study concludes with the drafting of the preliminary project, which is then discussed with the customer, updated and, if necessary, rediscussed until a fully satisfactory solution is found.

When a machine is designed, great care is taken in making sure the mechanical, electrical and fluid systems are fully integrated with each other. This aspect is of fundamental importance for guaranteeing a harmonic project with no incongruences that could jeopardise reliability and bring about a drop in overall quality.

During the construction stage, the customer is kept constantly updated on the state of progress of the order right up to the in-house testing, which is designed to verify the plant complies with the project requirements.

With extrusion tooling special attention is paid to obtaining a stable extrudate at the agreed contact performance level. All Baruffaldi’s extrusion tools are made of EN ISO X38 CrMo16 (1.2316) high quality steel.

Machine commissioning and start-up

The next step is installation at the customer’s premises where we also impart training to the customer’s production and maintenance personnel.

On-board diagnostics

The after-sales service is backed up by on-board diagnostics, which can be fitted to all our machines and by the remote diagnostics system which works via modem or the company network and can be installed upon request.

Telephone customer support

The telephone customer support service makes it possible to get a skilled technician on site once the problem has been explained and understood over the phone.
Customers can also choose a “Scheduled Preventive Maintenance Program”.

Spare Parts Store

Our spare parts store handles general and special spare parts for the quick despatch of incoming requests.

Garaging

Our garaging service helps maintain the value of your Baruffaldi machine or turnkey plant.

For after sales requests please fill in the following form

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